Assessing Economic Performance Essay Example | Topics and Well Written Essays - 500 words

Assessing Economic Performance - Essay Example This comparison will utilize resources provided by the Central Intelligence Agency websites (CIA). America has the greatest GDP globally. The American GDP is about twelve trillion dollars. America’s economy is highly diversified, and it relies on technological advancements to generate such a massive output. For a nation to generate such a GDP, it must add value to its products. A skilled labour force complements America’s enormous resources, which ensures efficient production. Similarly, India has massive resources such iron and rubber. Such natural resources have made manufacturing a key driver of this country’s economy. The enormous demography has provided ready consumption and cheap workforce. The GDP of India is about 3 trillion. The technological advancements in America have altered communication in a phenomenal manner. The advancements have transformed the manner in which the world conducts business culminating in the emergence of E-commerce. India’s technological advancement is average since most of its economy depends on manufacturing and expor tation of raw materials. However, the nation is integrating the recent advancements in technology rapidly to ensure that it increases value addition in its production (Central Intelligence Agency, 2012). America’s economy is stagnating owing to the current recession. Thus, the economy is experiencing negative growth despite the concerted efforts to stimulate it. The efforts have included stimulus packages and deficit budgets that ought to boost spending among the citizenry. The recession resulted from malpractices in the banking and insurance sector that culminated in failure of numerous firms. Conversely, India’s economy is performing strongly despite the receding global economy. This owes to local consumption and adoption of appropriate policies. The astute policies have provided an appropriate platform for the

Improving Performance through Learning,coaching and development Essay

Improving Performance through Learning,coaching and development - Essay Example As a response to the need for better, bigger, quicker and cost effective communication, call centres are continually introducing improved infrastructures and more advanced technologies. This has resulted to an environment where the call length is measured in seconds, and overt and covert monitoring systems that make certain compliance of employees to precise operating procedures (Holdsworth & Cartwright, 2003, p. 131). Such a setting is what Endeavour communication firm in the UK is trying to adopt. The paper will discuss the firm’s transformation from a phone based call centre to a multichannel service offering centre. This requires coming up with a comprehensive training and development framework. The paper will highlight the basic skills and competencies that will form the basis of the new programme, where the training managers and their team have an assignment of designing and delivering a 4-week training and intervention, which will make sure all the front line staff are fully competent with the new systems and procedures before the launch of the new multi-channel call centre. It will further outline a proposal for training intervention, a description of how the programme would be implemented to meet the specific requirements, and lastly, discuss how reinforcement of the initiative would be done and evaluation of the programme to make sure that the learning outcomes have been realised. Identification of training and development needs Endeavour is an outsourcing provider operating customer contact centres both in the UK and abroad. It has three contact centres, two in the UK and one situated in India. Approximately half of the UK’s front line staffs are situated in one modern call centre. The firm does its recruitment and selection from the local labour pool. Consequently, the firm strives to embark on a major challenge of altering the business model from that of a predominantly phone based call centre to a multichannel service offering. As a consequence, the core drivers of a training and development program for an outsourcing firm like Endeavour include: shifts in customer tastes and preferences, new and challenging business opportunities, technology advancements, and management planning (Garavan, Hogan, & O’Donnell, 2003, p.21-23). The firm required to train and develop its employees because clients have numerous channels for communication. Therefore, it was crucial for the contact centre to provide them with a wide range of options to match their requirements, with the major aim being to enhance customer satisfaction. The range of channels consisted of the following: phone, web chat, fax, email, social media, internet, call queuing, and call back. Consequently, the front-line staffs of Endeavour needed to be trained on key board entry skills, call handling and product knowledge to be fully competent in these areas. Since the firm was launching a new product, this signifies that it was targeting a new market. T his new market consisted of customers who were fond of using the phone, email, social media, and internet among many others. This would result to issues coming up such as mismatch of skills. Therefore, this need for additional training and development was as result of taking up new business opportunities. The refurbishment of the on-site classrooms and training resources led to the installation of special technology system that

Business Insurance Law Case Study Example | Topics and Well Written Essays - 750 words

Business Insurance Law - Case Study Example It is palpable that pressure is piled on Allied Insurance to cover for John’s damages. Either way, there is an extremely little probability or chance of John missing the payment when the case reaches the Jury. This implies that Allied has to be prepared to eventually pay. The only concern now is to determine how to pay less than is being demanded. It is recommended that Allied seeks to have the case dismissed without it heading to the Jury. The risk of taking the case to court is high considering the expenses. For example, the chance of Allied paying nothing to John is 0.20 against 0.30 which exposes them to pay the whole amount. The time and cost is to be lost in the process yet John had accepted an offer of $750,000. It is, therefore, witty to persuade John into accepting a figure closer to that amount or if he cannot then the $750,000 be awarded to him.Decision StrategyIn order to negotiate for a counteroffer of $400,000, Allied can arrange for a session with John himself o r with the lawyers representing him so that the case can be solved. In order to convince John into accepting the counteroffer Allied as well needs to be represented by a shrewd negotiator who can navigate through the case and reach an amicable solution. This strategy will ensure that Allied persuades John much more since both parties would not want to lose the case. Through the sessions, Allied should be able to explain the possible outcomes of the court case so as to convincing John into giving in to the offer.

Assessing Economic Performance Essay Example | Topics and Well Written Essays - 500 words

Assessing Economic Performance - Essay Example This comparison will utilize resources provided by the Central Intelligence Agency websites (CIA). America has the greatest GDP globally. The American GDP is about twelve trillion dollars. America’s economy is highly diversified, and it relies on technological advancements to generate such a massive output. For a nation to generate such a GDP, it must add value to its products. A skilled labour force complements America’s enormous resources, which ensures efficient production. Similarly, India has massive resources such iron and rubber. Such natural resources have made manufacturing a key driver of this country’s economy. The enormous demography has provided ready consumption and cheap workforce. The GDP of India is about 3 trillion. The technological advancements in America have altered communication in a phenomenal manner. The advancements have transformed the manner in which the world conducts business culminating in the emergence of E-commerce. India’s technological advancement is average since most of its economy depends on manufacturing and expor tation of raw materials. However, the nation is integrating the recent advancements in technology rapidly to ensure that it increases value addition in its production (Central Intelligence Agency, 2012). America’s economy is stagnating owing to the current recession. Thus, the economy is experiencing negative growth despite the concerted efforts to stimulate it. The efforts have included stimulus packages and deficit budgets that ought to boost spending among the citizenry. The recession resulted from malpractices in the banking and insurance sector that culminated in failure of numerous firms. Conversely, India’s economy is performing strongly despite the receding global economy. This owes to local consumption and adoption of appropriate policies. The astute policies have provided an appropriate platform for the

Business Insurance Law Case Study Example | Topics and Well Written Essays - 750 words

Business Insurance Law - Case Study Example It is palpable that pressure is piled on Allied Insurance to cover for John’s damages. Either way, there is an extremely little probability or chance of John missing the payment when the case reaches the Jury. This implies that Allied has to be prepared to eventually pay. The only concern now is to determine how to pay less than is being demanded. It is recommended that Allied seeks to have the case dismissed without it heading to the Jury. The risk of taking the case to court is high considering the expenses. For example, the chance of Allied paying nothing to John is 0.20 against 0.30 which exposes them to pay the whole amount. The time and cost is to be lost in the process yet John had accepted an offer of $750,000. It is, therefore, witty to persuade John into accepting a figure closer to that amount or if he cannot then the $750,000 be awarded to him.Decision StrategyIn order to negotiate for a counteroffer of $400,000, Allied can arrange for a session with John himself o r with the lawyers representing him so that the case can be solved. In order to convince John into accepting the counteroffer Allied as well needs to be represented by a shrewd negotiator who can navigate through the case and reach an amicable solution. This strategy will ensure that Allied persuades John much more since both parties would not want to lose the case. Through the sessions, Allied should be able to explain the possible outcomes of the court case so as to convincing John into giving in to the offer.

Color Symbolism in Great Gatsby Essay Example for Free

Color Symbolism in Great Gatsby Essay White: related to Jordon and Daisy, usually represents purity, ironically it represents the false purity and corruption of Daisy and Jordon. White is also related to dreams and fantasy, which ties into Gatsby and Nick because to them the girls were like fairies that seemed to float around. Daisy can be related to a white flower with a golden center because as you see in the novel she appears pure on the outside, but is corrupted by the golden money on the inside. Blue: related to Gatsby and his dream, numerous times Gatsby’s party is described as having a romantic blue aura around them. When Gatsby is with Daisy it’s a perfect blend of blue and white that blissfully make the area feel like a dream. Blue seems to represent success in this novel too because when Gatsby starts his new life with Dan Cody the first thing he buys is â€Å"a blue coat†. However, like most good things in this novel, once the party is over or Daisy leaves Gatsby; that’s when the mysterious yellow haze takes over the blue. Red: related to Gatsby and Nick, with Gatsby it symbolizes strongly the ugliness of reality and the masquerade of success. With Nick, it illustrated the dazzling world of the rich and the enchantment of material riches. However as the novel progresses red becomes grotesque and is related to violence and death. Yellow: related to money and wealth. This is the most widely used color in the novel; it’s usually used in conjunction with a demotion of something being gold to just plain yellow. A great example of this is Gatsby’s car, before it kills Myrtle it’s a â€Å"pristine cream colored car† however, after the murder it loses its luster and become a yellow car. Green: related to Daisy and encouragement of Gatsby, beckoned Gatsby to make Nick invite Daisy over so they could meet. However, Gatsby seeking the blue and green hue disregards the yellow that creeps in and ultimately leads to his tragic downfall.

Benjamin Zephaniah Was Born In Birmingham English Literature Essay

Benjamin Zephaniah Was Born In Birmingham English Literature Essay Throughout his collection Zephaniah connects with young people through his use of conversational language and further, introduces a range of topics that can be easily understood by the younger generation. Topics include friends, family, heroes and animals; which arguably has the effect of making poetry fun for young children. Naturally, children tend to enjoy what can be considered as playground jingles and rhymes but despite this can often be intimidated at the idea of poetry. As Talking Turkeys is arguably fun and enjoyable, this as a result helps to stimulate a childs imagination and interest whilst at the same time builds their confidence within poetry. A rather unique feature of Zephaniahs poetry is his use of colloquial language; a good example of this is when he replaces the word there with dere. Further, made up words such as guzzards also add to the humour of the poetry. His poems tend to contain a rather heart-warming moral at the end; Heroes states I say were all heroes if we do our little bit.. This positive message would arguably have a strong impact on the younger readers and encourage them to do well. The structures of Zephaniahs poetry are not complex yet they are rather effective. In Friends the structure is very simple, using four lines to describe each animal in turn, and further using well known characteristics of that particular animal. When talking about a snake he writes I am known to slip and slide. This poem arguably provides visual stimulation and makes the ideas in the poem easily understood for children of a young age. This is reinforced by the inclusion of a wide variety of illustrations. Pictures, designs and photographs are creatively embedded within the poems. The layout of the words in the poem often supports the image. Images consist of collages, pen and ink and photographic studies which add humour and make the poems less daunting to read. In his poem entitled Drivosaurus Rex he uses an image of a T-Rex driving a car which would grab the attention of the young reader. In other poems the illustrations provide the layout of the poem in a fun and imaginative way a llowing for the text to be broken up. Some of his poems within this collection do not reinforce correct grammar and punctuation in that Jamaican Patois is often used. This is rather unconventional, and can be confusing. However, it is also quite charming and clever, and has a tendency to make you want to turn the page and continue reading. There are a range of poems within Talking Turkeys that reinforce this idea such as Little Sister, the self-titled Talking Turkeys and the anti-grammatical According to my Mood in that I have a poetic licence, I write the way I want, I drop my full stops where I like à ¢Ã¢â€š ¬Ã‚ ¦ highlighting this concept of incorrect grammar and punctuation. Talking Turkeys itself is not written nor performed in Standard English, the rhyming structure is rather simple and generally tends to stay the same throughout. In looking at Talking Turkeys being performed [http://www.youtube.com/watch?v=v4AgPSjzXkw], Zephaniah provides a comic element to his poem in that not only does he entertain the crowd with funny little dances but he also changes his tone of voice in order to be best suited for the poem. This reinforces the point made earlier in regards to the use of Jamaican Patois in that Zephaniah has to almost create this character within him in order to accommodate for the poem. It is clear to see as to why young children would be interested in the poem in that there is a large comedy factor and at certain points throughout his performance he seems to get somewhat distracted from his recital, but nonetheless this adds to the humour of it all. Zephaniah connects with modern issues and introduces new perspectives to a young audience. Talking Turkeysà ¢Ã¢â€š ¬Ã‚ ¦ relates to different religions and cultures so every child can feel they are a part of society and not feel left outà ¢Ã¢â€š ¬Ã‚ ¦ The book is for children but the grown-ups will be sneaking off with it. Black Literature Project The effective imagery and informal language work well together and open up a world of possibilities for classroom activities. Politics, veganism and animals are prominent themes, touched upon with varying weight and humour. Zephaniahs words provoke and invoke; he challenges the reader to question societal ideals but also encourages compassion and equality. Irreverence for the academic trappings of traditional written poetry, a loose-foot, streetwise approach to form and to content and a large-hearted humanity, permeate his poetry, and this should ensure his popularity with school children natural inconoclasts for years to come. Errol Ll oyd, quoted in Books For Keeps Talking Turkeys has been reviewed by many critics [http://www.puffin.co.uk/nf/Book/BookDisplay/0,,9780140363302,00.html#reviews], it is said that Zephaniah is the reigning king of childrens poetry He has an unselfconscious relish for language and word-play that never strays into the patronising dee-dum-dee-dum-dee-dum territory of so much of childrens poetry: his are poems that bounce up from the page and demand to be read, rapped, sung and hip-hopped aloud. (Independent on Sunday) Further, He brings Jamaican rhythms, the patois of the streets, the perception thatà ¢Ã¢â€š ¬Ã‚ ¦ poetry can be powerful, provocative, street-wiseà ¢Ã¢â€š ¬Ã‚ ¦ He takes poetry off the page and into urban mouths, turns verse into sassy, beat-filled performance. (The Scotsman) Zephaniahs poetry can however be criticised in that some may argue his poems are too short, but nonetheless that concept is put down to the readers personal preference. Some would also argue that the incorrect use of English could be considered a negative point in that it does not promote to young readers how they should be speaking and spelling. Yet despite this, his use of improper language all adds to the overall effect of his poetry. The majority of Zephaniahs poetry is enjoyed by a wide range of people and as a result there is not much negative comments regarding what he writes, or rather, how he writes.